All orders received by Alden Bay will consider the purchasing customer agrees to our Returns & Exchanges policies as outlined below.

Please note: All returns, exchanges or refunds require a return authority to be issued to the customer by Alden Bay, any item/s being returned without the return authority will be automatically rejected and returned to the purchasing customer at their expense. Contact us by e-mail with your request here.

RETURNS & EXCHANGES

Please note, we do not offer refunds, returns or exchanges if you simply change your mind or an item is unsuitable. If for any reason you are not completely satisfied with your online purchase, you may return the product to us in it's original "new and unused" condition within 2 days of the goods being received for an exchange. New and unused means, all original tags attached and items unworn and unsoiled. We are unable to accept items that are not in the original sale condition. We reserve the right to refuse a product that we consider does not meet these requirements. Please note that all sale items are fully non exchangeable or refundable unless the item is deemed faulty.

All returns must be posted to:
Alden Bay
308/584 Brunswick Street
New Farm, Queensland 4005
Australia.

 

REFUNDS

Refunds require an authority, please ensure you have made contact with us prior to returning for a refund. We do not refund for change of mind or unsuitable reasons. In the event that you wish to return an item for refund, please email us to notify that you are returning the item/s. Once an approval has been offered, you can return the item back to us as outlined. Post the item/s back to us and a refund will be processed to you once we have received the goods in their original condition. You will be refunded by the same method which you paid, excluding the original shipping charges or return postage charges. All postage costs for refunded items is at the responsibility of the customer. Please note that we strongly suggest using a postage bag that has a tracking ID as we hold no responsibility for items that go missing through the post. If the refund is due for a deemed faulty item/s, then Alden Bay will cover the postal costs or provide you with a return post label.

 

EXCHANGES

If you wish to exchange an item for another product you must return the item to us within 2 days of receiving the item/s. Simply contact us to notify you wish to exchange the item and nominate an alternative product. We will hold that product for you until your goods are returned. Exchange of orders will be carried out once the item is returned in the original condition, unused, unsoiled and tags attached. All postage costs for exchanges will be the responsibility of the customer. You will be invoiced for re-delivery prior to the exchange being sent. Please also keep appropriate proof of postage as we hold no responsibility for items that go missing through the post.

 

DAMAGED ITEMS

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit, we cannot accept responsibility.

 

FAULTY PRODUCTS

If the product is faulty please contact us and we will be happy to exchange your product or give you a refund where applicable. All postage costs for faulty goods will be covered by Alden Bay.
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. Alden Bay shall not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.